It’s safe to say that most of us know HR’s role in an organisation lies in recruiting, hiring and onboarding employees. They manage payroll and employee benefits, while also offering staff training opportunities. In some companies, HR also runs corporate social responsibility programmes. And when an employee leaves, HR processes the necessary exit papers.
HR forms the backbone of any successful organisation. The department exists to take care of employees so staff can work to their full potential. As the needs of employees grow and evolve, so do HR roles and responsibilities.
So, what are the various roles under HR and the skills needed? Let’s take a look.
Recruiter
If you enjoy building relationships, have good marketing skills and exceptional listening skills, this is the role for you.
The recruiter initiates jobseekers’ application process, so they are usually the first employees that applicants meet in a company. They may be an internal staff of a company, or as part of an agency appointed by the hiring organisation to vet candidates. Once a jobseeker passes the initial assessment, the recruiter then conducts the first interview to see if their work experience fits the role.
Administrative HR
This position requires an individual to have a keen eye for detail, solid organisational skills, and know how to take initiative.
Generally, an administrative position assists the HR manager with various HR tasks. In this role, the individual’s responsibilities include maintaining personnel records, updating employee databases, scheduling meetings, making travel arrangements, and writing correspondence. Other responsibilities include filing workers’ leaves and processing payroll and benefits. HR professionals in this position perform all clerical tasks necessary for a company to conform to labour laws.
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HR coordinator
To succeed in this role, an HR coordinator must be adept in seeing the big picture and being able to initiate the right activities for employees to achieve the company objective. Having managerial experience will be beneficial as an HR coordinator often works with the HR manager or director to implement HR policies and processes. As the liaising party between HR management, recruiting managers and other staff, an HR coordinator will need to ensure a company works efficiently as they will handle multiple areas including recruitment, employee benefits, training and upskilling, staff wellbeing, and culture building.
Training manager
Good communication and interpersonal skills are essential, as an effective training manager will need patience and passion to ensure employees consistently have the right opportunities to improve their technical and soft skills. A training manager manages a team of training specialists to identify the training needs of an organisation. The team then designs, develops, and implements programmes and strategies to address those needs.
HR advisor
It is critical for someone in this role to understand Singapore’s Employment Laws, as this role acts as the auditor of the HR department. The individual reviews job descriptions and updates these, when necessary, as well as monitors recruitment patterns, metrics, and turnover rates. An HR advisor also conducts internal employee surveys to pinpoint areas of improvement. To succeed in this role, it is important to have good problem-solving and communication skills.
Employee relations manager
Like working with people from different backgrounds? Employee relations manager could be the role for you. One of the main tasks of an employee relations manager is to oversee employee policies within the organisation, ensuring they are compliant. An employee relations manager also liaises with unions, managing disciplinary cases, appeals and grievances. There may be an overlap of responsibilities with an HR advisor as both roles prioritise employee engagement and well-being.
HR manager and director
Overseeing the different departments under HR, an HR manager/director is in charge of upholding the company culture. Armed with years of experience working in various HR roles, the HR leader ought to be well-versed in various HR responsibilities.
This article is contributed by Jobstreet by Seek.
