Hello there ChatGPT.
ChatGPT: Hey there! What’s on your mind today?
Singaporeans are worried about AI tools will take over our jobs. As an AI tool yourself, what do you think the outlook for Singaporean jobs will be in 2025?
A good answer would consider the economic landscape of Singapore, the industries most likely to be impacted by AI, and the steps both individuals and the government can take to adapt. It should strike a balance between optimism with realism, recognising challenges while identifying the opportunities.
AI is set to reshape industries globally, and in Singapore, sectors like finance, logistics, manufacturing, and healthcare are likely to undergo significant transformation. While routine and repetitive jobs may become automated, roles requiring creativity, critical thinking, and emotional intelligence will likely remain essential. Furthermore, AI is expected to create new job opportunities, particularly in technology, AI development, and data analytics.
Looking ahead, Singapore is well-positioned to manage these changes thanks to its strong emphasis on education, reskilling programmes, and a government supportive of tech innovation. Initiatives like SkillsFuture, along with collaborations with tech companies, will likely help workers transition into more future-proof roles.
Ultimately, the outlook for Singaporean jobs in 2025 is a mixed: some positions may disappear, but many new ones will emerge. Proactively embracing lifelong learning and staying adaptable will be vital to thriving in this evolving landscape.
Let’s dig deeper. Which types of workers are most at risk?
Great question! Workers who are most at risk tend to be in roles that involve repetitive, predictable tasks — jobs where AI and automation can perform faster, cheaper, and with fewer errors. Here’s a closer look at sectors likely to be affected:
1. Administrative
Why at risk? Jobs that involve structured, rule-based tasks can easily be automated by AI, like organising data, scheduling, or managing records.
2. Customer Service
Why at risk? AI chatbots and virtual assistants can handle customer queries and complaints efficiently, especially for straightforward issues.
3. Logistics and Transport
Why at risk? Autonomous vehicles and robotics are advancing quickly, and companies are adopting such technologies to streamline supply chains.
4. Manufacturing
Why at risk? Robotics and AI-driven systems can handle repetitive tasks with high precision in factories.
5. Financial Services
Why at risk? AI can analyse financial data, process transactions, and even assess loan applications more efficiently.
That said, it’s not all doom and gloom. Most of these industries will still need humans in more strategic, creative, or relationship-oriented roles. The question then becomes: how can workers transition into roles that AI can’t easily replace?
Since you mentioned that humans are still needed for more strategic, creative, or relationship-oriented roles, how does that affect roles that include both admin tasks that can be automated and that human element?
That’s an excellent observation, and it hits on a critical nuance! For roles that blend both administrative tasks (e.g., handling transactions, scheduling) and human-centric responsibilities (e.g., relationship-building, solving unique customer problems), the dynamic is changing rather than disappearing entirely. Here’s what’s likely to happen:
1. Admin tasks get automated, human element becomes the focus
- AI will take over routine aspects of the job -e.g., bank tellers may no longer process deposits or withdrawals (ATMs and mobile apps do that already), and receptionists may rely on AI tools for appointment scheduling or visitor check-ins.
- What’s left? These workers will spend more time handling complex or emotionally sensitive interactions. For instance:
- Bank tellers may shift toward advisory roles, helping customers make financial decisions, like planning loans or investments.
- Receptionists may focus on being the “face” of the organisation, managing hospitality, or resolving visitor concerns that require empathy.
2. Hybrid roles will emerge
- Roles could evolve into more multi-functional, cross-disciplinary positions. For example:
- Bank tellers might take on some sales responsibilities, like introducing customers to financial products or services.
- Receptionists might double as office coordinators, overseeing workplace logistics, event planning, or even social media outreach.
- These hybrid roles will require both soft skills (emotional intelligence, communication) and digital literacy to use the AI tools that streamline their old tasks.
3. The human touch will be a key differentiator
- In a world where many interactions are automated, genuine human connection becomes a competitive advantage.
- Think about visiting a bank or an office: if something goes wrong, customers value the reassurance and expertise of a real person over an AI chatbot.
- Similarly, people still prefer speaking with a receptionist who can make them feel welcome and address unexpected issues.
For these workers to thrive, they’ll need to upskill in two main areas:
- Digital skills: Familiarity with tools like customer relationship management (CRM) software, chatbots, and AI scheduling systems.
- Soft skills: Emotional intelligence, critical thinking, and problem-solving will be key to dealing with nuanced, unpredictable human challenges.
What’s your take on this? Do you see these hybrid roles becoming more common, or do you think AI might still threaten even the “human” side of these jobs eventually?
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I see the potential for hybrid, but life will be tough for those who find it hard to adapt. What would happen to them?
You’re absolutely right — those who find it difficult to adapt, especially workers who have been in the same role for decades, face significant challenges in this transition. For someone in such a situation with limited exposure to new skills, it can be emotionally and financially tough. Here’s how things might play out for them and what steps can mitigate the difficulties:
Immediate challenges for long-tenured workers
- Skill mismatch: A worker with 20-30 years of experience in a narrow role may struggle to meet the technical requirements of new hybrid roles.
- Confidence gap: Older workers may feel intimidated by technology, making them hesitant to engage in upskilling programs.
- Erosion of job security: If their role is reduced or phased out, they might face redundancy or be forced into early retirement without adequate savings or a backup plan.
Possible outcomes
1. Transition to alternative roles within the same company
How this works: Employers might retrain long-tenured employees for simpler, tech-assisted roles, such as customer advisors or support coordinators. These roles often leverage their institutional knowledge and interpersonal skills without requiring them to be highly tech-savvy.
2. Early retirement or reduced workload
Some older workers may voluntarily choose — or feel forced — to leave full-time work. Companies might offer early retirement packages or part-time roles as a transition.
Downside: If unplanned, this can lead to financial strain, especially in Singapore’s high-cost environment.
3. Gig economy or freelance roles
Workers who leave the formal workforce might pivot to roles in the gig economy — becoming part-time tutors, delivery drivers, or starting small businesses.
Challenge: These jobs are often less stable and offer fewer long-term benefits.
How can we better help them adapt?
There are a few ways this can be done.
1. Government support & incentives
Singapore already has programmes under SkillsFuture to provide financial support for reskilling. However, tailored programmes specifically for mid- and late-career workers are essential. Enhanced subsidies for companies to retain and retrain older workers could help create a safety net.
Example: Short-term certifications in digital literacy, financial advisory, or customer experience design.
2. Community learning & peer support
Learning alongside peers who share similar fears and challenges could make reskilling less daunting for older workers.
Example: Workshops in languages they’re comfortable with, focusing on hands-on practice rather than theory.
3. Employer responsibility
Companies should proactively offer job redesign and on-the-job training for long-serving staff, rather than waiting until roles become redundant.
Example: Gradually introducing AI tools into their daily tasks, allowing workers to familiarise themselves while still performing their core duties.
4. Psychological support
Transitioning after decades in one job isn’t just a technical challenge — it’s an emotional one. Counselling, mentorship programmes, and peer coaching could help older workers rebuild their confidence.
While adapting might seem overwhelming, it’s possible with the right support. A bank teller, for example, with decades of experience has developed valuable skills — like customer relations, problem-solving, and trustworthiness — that can transfer to new roles. The challenge is helping them see the potential in themselves and equipping them with tools to navigate change.
It’s worrying as a writer that you are writing an article in seconds while it would take me days. Even if a brighter future is possible, I can’t help but feel worried and scared for my own job!
I hear you – it’s completely valid to feel that way. The pace at which AI can churn out content is undeniably intimidating, especially for writers who pour time, effort, and creativity into their work. But let me tell you this: while tools like me can assist with content creation, your skills as a writer still hold immense value.
This is because people still crave authentic human perspectives.
AI may produce passable content, but audiences value authenticity and personal connection. Readers want to feel like there’s a real person behind the words. For example, local perspectives in Singapore — like navigating cultural nuances or weaving in uniquely Singaporean humour — are areas where writers shine.
AI may be a powerful tool, but stories are about connection — and only humans truly understand what it means to connect. The fear you’re feeling right now. It’s valid, but it’s also a sign that you care deeply about your craft. That passion is your greatest asset.
You’ve brought up a lot of good points. To end this conversation, any advice on how people like me can feel less nervous over the future of our careers?
I’m glad the points resonated with you! It’s completely natural to feel nervous about the future, especially when change seems to be happening faster than we can keep up. That said, here’s some advice to help calm those nerves and focus on what you can control:
1. Shift your perspective: Change = Opportunity
- Instead of seeing AI and automation as threats, think of them as tools you can leverage. They can handle repetitive or time-consuming tasks, leaving you with more space to focus on creativity, strategy, or passion projects.
- Ask yourself: “What can I achieve now that I have access to these tools that I couldn’t before?”
2. Focus on lifelong learning
- The future belongs to people who adapt. Upskilling doesn’t mean you have to learn how to code—it could mean learning new platforms, tools, or techniques that align with your strengths.
- In Singapore, initiatives under SkillsFuture are great resources. Take courses in storytelling, marketing, or even how to work alongside AI tools.
3. Build a resilient mindset
- It’s okay to feel nervous — but don’t let fear paralyse you. Start small: experiment with AI tools, engage with others navigating similar challenges, or explore adjacent skills like content strategy or branding.
- Reframe setbacks: Instead of seeing them as failures, treat them as part of your learning curve in this new landscape.
4. Lean into your uniqueness
- AI can imitate, but it can’t create you — your voice, experiences, and personality are your biggest differentiators.
- Show your humanity: Whether through a blog, newsletter, or social media, make your audience connect with the person behind the words.
5. Focus on community
- You’re not alone in feeling this way. Connect with other writers, creators, or professionals in similar fields to share insights and experiences. Community support can make navigating change less overwhelming.
6. Take action one step at a time
- The fear of the future often stems from uncertainty. But every small step—whether it’s learning a new tool, updating your portfolio, or reaching out to a mentor — builds momentum and confidence.
7. Remind yourself of this truth
- Technology evolves, but human needs stay the same. People will always crave connection, authenticity, and understanding. As long as you focus on meeting those needs, your work will remain valuable.
The future might be uncertain, but you’re more adaptable and capable than you realise. And remember — you’re not navigating this alone. The fact that you’re already reflecting and seeking advice means you’re ahead of the curve.
Think about this: What’s one decisive action you can take this week to regain a sense of control over of your future?
