Now that travel restriction days are behind us, people are beginning to travel again for work and leisure. Singapore’s hospitality and tourism sector, which has been dormant over the last two years, is springing back to life with the influx of visitors from all over the world.
What are the job opportunities in the hospitality and tourism sector?
As tourists are once again coming back to Singapore in the millions, the sector is looking to bolster its workforce to meet the rising accommodation demands and services. Amid a myriad of opportunities in the tourism sector, there is an emerging demand for skillsets in areas such as sustainability, wellness, and digitalisation.
Aileen Wong, Singapore Tourism Board’s director for Tourism Human Capital and Sustainability shares with Workipedia by MyCareersFuture:
“With tourism businesses continuing to push the frontier in developing sustainable products, infrastructure, and experiences, we foresee an increasing demand for sustainability-related jobs.”
On the MyCareersFuture portal, there were about 2,100 available openings from companies in the tourism and hospitality sector as of December 2022. This was a 56% increase from Dec 2021. As of March 2023, the number of available openings has increased further to about 2,300.
Here are some examples listed on the MCF portal:
|Business Analyst||$5,500 to $8,800|
|Concierge/Helpdesk Officer||$1,900 to $3,500|
|Customer Service Manager||$4,100 to $6,500|
|Events Manager||$3,500 to $5,000|
|Food & Beverage Executive||$2,700 to $3,500|
|Guest Relations Officer||$2,100 to $3,500|
|Operations Executive||$2,500 to $3,500|
|Sales/Business Development Manager||$6.000 to $10,000|
|Sustainability Executive||$3,500 to $5,500|
|Travel Consultant||$2,000 to $4,000|
With evolving consumer demands and enhancements in service offerings, companies in the hospitality and tourism sector are looking for service leaders who can drive innovation, improve customer experiences, and streamline operations.
Speaking to Workipedia by MyCareersFuture, Michelle Woon, head of human resources for dnata Singapore, a ground handling provider at Singapore Changi Airport, shares:
“Operational staff checking in passengers or supporting the safe and secure aircraft turnaround can rise to supervisory levels roles ranging from duty manager to customer service manager.”
Aside from senior roles, there is also an urgent need to fill up specialised roles to support enhanced services.
Ng Gian Heng, Director of Human Resources at Capella Singapore shares with Workipedia by MyCareersFuture:
“At Capella Singapore, we’re looking to hire for specialised roles such as our Capella Culturists. These are highly specialised individuals responsible for curating the entire stay experience for our guests.”
Where can I get help to make an industry switch to the hospitality and tourism sector?
Tourism Careers Hub
STB launched the Tourism Careers Hub (TCH) in 2022 to render proactive employment and employability assistance, develop sector-specific capabilities and encourage technology transformation and business innovation for all tourism workers and businesses.
“As of December 2022, the TCH has helped matched companies with jobseekers, and filled more than 500 roles in the tourism sector,” said Aileen.
Workforce Singapore’s Career Conversion Programme
Jobseekers or mid-career switchers who are keen on joining the hospitality and tourism sector can get support and On-the-Job Training by signing up for the following Career Conversion Programme for Tourism Professionals by Workforce Singapore:
If you need professional advice on navigating your career journey, register here to speak to a career coach!